Terms and Conditions

These Terms and Conditions explain the basis on which POSArtisan ("we", "us" or "our") provides its website, point-of-sale software, updates and any separately agreed services. "You" means the person or business using or ordering them. Please read these terms before placing an order. If you act for a business, you must be authorised to agree on its behalf.

1. Your order and our agreement

The accepted quotation, order confirmation or written service agreement defines your software licence or subscription, included features, duration, support, charges and payment schedule. A demo request or discussion does not by itself confirm an order. Any different terms must be expressly agreed in writing; the agreed order takes priority for its specific scope. Nothing here removes rights or remedies that applicable law does not allow us to exclude.

2. Software and updates

We provide POSArtisan software and software updates under the package or licence agreed with you. Updates may include fixes, security improvements and changes to existing features. Availability and eligibility depend on your agreed package, supported version and any applicable renewal terms. We do not promise a particular release date, every requested feature, lifetime updates or uninterrupted operation unless expressly agreed in writing.

You are responsible for using supported devices and software, applying relevant updates, checking compatibility and maintaining a current backup before changes. Major upgrades, additional modules and third-party integrations may require a separate agreement or charge, which we will explain before you order them.

3. Custom features are charged separately

Custom development, special reports, integrations and changes requested for your business are paid work unless your written order explicitly includes them. We agree the requirements, scope, price, payment stages and estimated delivery before starting. A new requirement or change to an approved scope may change the price and delivery date and needs further agreement. A request or suggestion does not commit us to develop it.

The agreed scope should state how you will review and accept the work, any included revisions and the arrangements for future maintenance. Buying custom work does not transfer ownership of POSArtisan or its source code unless a written agreement expressly provides otherwise.

4. Hardware is available on request

Our standard offer is software. If you request hardware, we may supply or help source suitable equipment under a separate quotation, subject to availability. Hardware costs, delivery, compatibility requirements and any warranty arrangements will be stated in the order. Product illustrations do not mean that equipment is included with a software purchase.

POSArtisan is not the hardware manufacturer and does not provide an additional independent hardware warranty or ongoing hardware maintenance unless expressly agreed. Manufacturer or supplier warranty terms apply where available. Hardware faults, wear, misuse, power damage, network failures and repairs are outside our standard software support. We do not take responsibility for equipment bought from another seller.

If we sell or supply hardware to you, this allocation of support responsibilities does not exclude any warranty, responsibility or remedy that applicable law requires us to provide. Contact us about a problem with hardware we supplied so it can be directed to the appropriate warranty or service channel. Setup assistance does not itself create an additional hardware warranty.

5. Installation and setup are not included by default

We do not normally carry out POS installation, on-site setup, hardware assembly, cabling, network configuration, data migration or staff training as part of providing the software. You are responsible for arranging your working environment and setup unless your accepted order expressly includes those services.

If you make a special request, we may agree to provide setup assistance, subject to availability. The tasks, location or remote access, charges, travel costs, timing and responsibilities must be agreed separately in writing before work begins. A hardware request or software purchase alone does not include setup. Any agreed setup covers only the listed tasks and does not include ongoing equipment servicing or operation of your business.

6. Your business, access and data

You are responsible for the accuracy and lawfulness of product, stock, pricing, customer, employee, tax and accounting information entered into the system. Check receipts, reports and calculations against your business requirements. You remain responsible for tax filings, accounting decisions, payment compliance and other legal obligations.

Protect passwords and administrator access, assign suitable staff permissions and promptly report suspected unauthorised access. Keep appropriate backups and check that they can be restored; responsibility for any managed backup service must be agreed in writing. Offline features depend on the supported configuration and do not guarantee that every function, payment or integration will work without connectivity.

7. Licence and permitted use

We grant you the right to use the software within the users, stores, devices, term and other limits in your accepted order. POSArtisan and its licensors retain their intellectual property rights. Do not resell access, distribute unauthorised copies, bypass licence restrictions, interfere with security or use the service unlawfully. Restrictions apply only to the extent permitted by law.

8. Payments, renewals and cancellations

Prices, taxes, payment due dates and any renewal charges follow the accepted quotation or invoice. A demo does not fix the price of a later order. Recurring charges apply only where agreed. Custom development, hardware and special setup may have separate deposits or payment stages.

Ask us promptly if you need to cancel or change an order. Any charges for completed work, committed hardware orders, refunds and returns will follow the agreed order and applicable law. These terms do not impose a blanket no-refund rule or remove statutory remedies for faulty goods or services. Future price or renewal changes will be communicated before they apply.

9. Support and third-party services

Software support is provided within the scope and availability agreed for your package. Response times, on-site visits, emergency support and guaranteed service levels apply only if expressly agreed. Internet providers, payment processors, banks, online stores and other third-party services have their own terms, charges and availability. We cannot control their outages or changes.

Before requesting remote assistance, back up relevant data and authorise the access needed for the task. Do not send real customer data or payment credentials when sample or redacted information is sufficient.

10. Service limitations and responsibility

We aim to provide reliable software, but cannot guarantee error-free or uninterrupted operation, compatibility with every device, or a particular sales or business result. You should maintain reasonable backup and business-continuity arrangements.

To the extent permitted by law, we are not liable for indirect or consequential loss, lost profit or business interruption arising from circumstances outside our reasonable control, misuse, unsupported changes or third-party failures. Nothing in these terms excludes liability for fraud, wilful misconduct or any other liability that cannot lawfully be excluded, or excuses our failure to meet a binding obligation under your agreement.

11. Suspension and ending services

We may restrict access where reasonably necessary to address a security threat, unlawful use or a material breach, including unpaid agreed charges. Where practical and lawful, we will explain the issue and allow a reasonable opportunity to resolve it. Immediate restrictions may be needed to protect systems or comply with law.

Licence expiry and termination follow your accepted order. Before access ends, arrange any available data export and transition assistance with us; migration work may carry a separately agreed charge. Ending service does not remove accrued payment obligations or rights and remedies that survive termination.

12. Privacy, changes and disputes

Our Privacy Policy explains how we handle information in website enquiries and related services. Additional terms may be needed where we host or process your business data on your instructions.

We may update these terms and show the revised date on this page. Material changes to an existing paid agreement require the notice or agreement provided for in that agreement and applicable law; a website update alone does not rewrite an accepted order retrospectively.

Unless a written agreement or mandatory law requires otherwise, these terms are governed by Sri Lankan law. Please contact us first so we can try to resolve a concern. This does not prevent either party from using a competent court or an available statutory complaint process.

Contact us

For questions about these terms, orders or support, contact POSArtisan.

• Phone: 070 45 88 111