POSArtisanDOCS

Selling & payments

Make your first sale

Scan, check the basket and collect payment from one checkout screen.

WHERE TO FIND IT

POS

Step by step

  1. Select your store and terminal, then open a shift if prompted.

  2. Scan a barcode, search a product or tap its tile. Check quantities and variants.

  3. Attach the customer when needed. Review prices, discounts and the final total.

  4. Choose Pay / Checkout, record the confirmed payment and complete. Give the receipt and any change.

Hold, resume and inspect the basket

  1. Use Hold when a customer needs more time. Add a recognisable reference, serve the next customer, then reopen the held basket and verify prices and availability before payment.
  2. Use line controls to change quantity, remove an item, choose a variant or inspect its shelf location. Weighed items prompt for quantity; batch items show the selected lot and applicable price.
  3. Open the More menu for Cash in / out or Refund / Return when permitted. Those actions create their own records; do not use a negative sale line to imitate them.

Locations, cash movements and points at checkout

  • Select a product’s shelf-location badge to see all its recorded locations for the current store. Cached location information also works at an offline till.
  • Use the POS menu (⋮) for Cash in or Cash out without leaving the basket. Give a reason; choose an expense category for a genuine expense payout so it is booked correctly.
  • Attach the customer before redeeming loyalty points. Enter points or choose Max, Apply and check the remaining balance. Remove reverses a redemption before payment; additional discounts still follow discount permissions.
  • An active Automatic item discount shows the original item price crossed out beside the new price in the POS and receipt. Subtotals use the new price, without a separate automatic discount row. Check the selected store, variant, batch and quantity; additional permitted discounts use the remaining amount. Review held baskets again before payment, especially near a promotion’s start or end time. An active category discount replaces the product/store automatic discount; when inactive, the product/store rule applies again.

Tools and options

Barcode checkout
Scan a product straight into the cart.
Touch-friendly product tiles
Tap products to build a basket on a touchscreen.
Name, SKU & barcode search
Find the right item without browsing your entire catalog.
Quick quantity controls
Increase, decrease or type quantities and remove unwanted lines.
Automatic totals & change
Calculate the basket, tax, amount due and cash change together.
Hold & resume sales
Park a basket, serve another customer, then pick up where you stopped.
Walk-in & account sales
Sell to walk-ins or attach a saved customer to the sale.
Shelf lookup at checkout
See where an item is kept without leaving the cart.
Refund access from the till
Open the return workflow directly while working at the counter.

Cashier overview

A little help goes a long way.

Start with common fixes, or contact our team with your store, terminal and the issue you see.

Troubleshooting
Screen guide