Read the sale status and back-office records

• Filter paid, part-paid, unpaid, voided and returned records as needed. Open the sale to distinguish payment status from a return or cancellation and to inspect its customer, store and source.
• A back-office New sale records a real transaction with stock and accounting effects. It does not require a cashier shift, and cash recorded there does not automatically become cash in a physical drawer.

Void a sale when the action is available

1. Open the sale and check that it is eligible for Void, including the open-shift requirement for a cashier sale. Review linked payments and earlier returns before proceeding.
2. Choose Void, enter a reason and confirm the reversal. Check the resulting stock, payment and customer-balance history. If the action is blocked, read the reason and use the appropriate return workflow instead.

Back-office sales and customer balances

• Use New sale to enter a back-office sale, select products or variants, quantities, prices and the customer, then review tax and totals.
• An empty or partial payment is allowed only with a customer attached so the unpaid amount has an owner. A walk-in sale must be fully paid.
• Voiding cancels an eligible whole sale; a return refunds selected quantities. Check the original sale’s status and existing returns before choosing the action, and keep the reason and audit record.

Void eligibility and physical refunds

• A void requires a Completed sale with no prior return or refund. For a sale linked to a shift, that shift must still be Open. Use a return when goods are brought back or a partial refund already exists.
• A void restores stock, reverses the customer amount due and corrects expected shift cash while keeping the reason and actor in history. It does not open the drawer or move bank money; return any cash physically and arrange card/LankaQR reversals separately.
• Voiding is final. Review the original receipt carefully before confirmation. A back-office sale can use its actual historical date, but it does not require a shift or add its recorded cash to a drawer Z report.

Read automatic item prices and additional discounts

• Sale details show the original unit price crossed out beside the automatically reduced price. Line totals and subtotal already use the reduced item price; a separate Discount amount is shown only for additional checkout discounts.
• Sales, cashier, shift and day-summary discount totals exclude automatic item reductions. Use Reports → Automatic item discounts to see those reductions separately and Reports → Discounts given for extra checkout discounts.
• Sale details show any change saved as customer credit and the recorded customer credit balance. Compare these with the receipt and the customer’s Store credit history when tracing a payment.