POSArtisanDOCS

Help & troubleshooting

Software updates

Review available improvements and run an update from inside POS Artisan when your counter is quiet.

WHERE TO FIND IT

Settings → Updates

Step by step

  1. Open Updates and compare your current version with the available version. Read the release notes before starting.

  2. Finish active transactions and let staff know the app will briefly be unavailable. Select Install update when ready.

  3. Wait for the readiness checks and automatic backup, then follow the download and apply progress. Keep the page open until completion.

  4. Confirm Update complete and the new version number. Reopen the counter and check your normal workflow before resuming sales.

Updates and preferences

A little help goes a long way.

Start with common fixes, or contact our team with your store, terminal and the issue you see.

Troubleshooting
Screen guide