Selling & payments
Returns & refunds
Link returned goods to their original sale so stock and balances stay traceable.
WHERE TO FIND IT
POS → More → Refund / Return
Step by step
Find the original receipt and confirm the customer and items.
Choose returned quantities and a reason. Review any unpaid balance adjustment.
Check the refund total and approved method, then confirm the return.
For LankaQR or a separate card machine, arrange and verify the bank refund separately; keep its reference.
Review the refund and stock effect
- Use the original receipt lines and return only quantities still eligible after earlier returns. The calculation uses the original selling amounts and allocated discounts, including the correct inclusive-tax portion.
- For a credit sale, the return first reduces the unpaid customer balance. Pay out only the refundable amount actually due; do not refund cash that was never collected.
- Review restocking and the original variant or batch. Keep damaged goods separate and record the appropriate adjustment instead of returning unusable stock to the selling shelf.
- Refund permissions are separate from ordinary selling. For a bank card or LankaQR reversal, verify the external refund and record its reference; a POS return alone does not move money at the bank.
Tools and options
- Full & partial refunds
- Return all items or only the selected quantities.
- Receipt lookup for returns
- Find the original sale by receipt number or scan.
- Return reasons & restocking
- Record the reason and handle returned stock appropriately.
- Original tax & credit calculations
- Refund original amounts and clear unpaid balances before payouts.
- Bank refunds and reconciliation
- Arrange a LankaQR or terminal refund through its bank workflow and record the reference with the POS return.
