Help & troubleshooting
Background tasks
Cron is configured during installation. Use this page to check whether automatic reports, backups, reminders and synchronisation are running.
WHERE TO FIND IT
Settings → Scheduler / System Health
Step by step
Open Scheduler and read the last heartbeat and status.
Use Test my cron job and wait for the observed scheduler run. The test watches for a run; it does not start the cron job itself.
Inspect the last result of the affected scheduled task, then test that feature separately where Run now is available.
Understand the status
- Working means a recent heartbeat was observed. Working but slowly means the host runs tasks less frequently, so timed deliveries can arrive late. Stopped or not set up needs a service check.
- Daily tasks follow the company or store timezone and may catch up within their allowed window. Repeated ticks do not mean each task runs repeatedly; inspect its own history for success or failure.
- If backups work but emails do not, check the report schedule and email result. After a server move, verify the scheduler heartbeat again.
Tools and options
- Background task monitoring
- Check scheduler status for backups, reminders and automatic work.
