POSArtisanDOCS

Hardware & devices

Use a customer-facing display

Configure a second monitor or tablet so shoppers can follow the basket, payment total and receipt without seeing staff-only information.

WHERE TO FIND IT

POS → More → Open customer display

Step by step

  1. Switch on the customer monitor and check its connection.

  2. Choose Open customer display and move its window to the second monitor.

  3. Scan a product and confirm that the item and total update on the display.

  4. After payment, show the completed-sale screen and digital receipt if enabled.

Choose a second screen or tablet

  1. Enable the customer display for the terminal in Hardware. Open the display window, move it to the customer monitor, and enter full screen. Keep the cashier and display on the same intended terminal.
  2. For a separate tablet, open or pair it using the customer-display link or pairing flow shown for the terminal. Keep it connected and show a test basket to confirm live totals update.
  3. Choose idle promotions and the thank-you screen options. After a completed online sale, the receipt QR opens the digital receipt; it is not proof of a LankaQR bank payment. Verify LankaQR on the merchant side.

What the customer sees

  • The idle screen shows the logo, welcome wording, clock and optional rotating promotions. During a sale it shows the basket and last item; at payment it shows the total and change, then a thank-you screen and receipt QR where available.
  • A customer display is view-only and never shows staff costs or margins. The kiosk is a separate interactive ordering feature.
  • In the terminal’s Hardware settings, enable the display and set messages and promotional images. From POS (⋮), choose Open customer display, move its window onto the second monitor and use fullscreen where supported.

Second monitor, separate tablet and offline use

  • Two windows on the same computer can continue showing the sale offline. A separate tablet must use Separate device mode, be signed in to the same till and have the required network/online connection.
  • A receipt for an offline sale becomes available online only after sync. The customer’s phone needs internet to open its digital receipt; confirm sync before promising the receipt link is ready.

Tools and options

Live customer-facing basket
Mirror scanned items, prices and the running total.
Welcome & thank-you screens
Show branding, messages and rotating offers between sales.
Payment & receipt QR display
Show payment information and a digital receipt QR to the shopper.
Second monitor or tablet
Use a local second screen, or an online separate-device display.

Customer display sale

A little help goes a long way.

Start with common fixes, or contact our team with your store, terminal and the issue you see.

Troubleshooting
Screen guide